We're here to help.
Last updated: 2026-07-31
Something not working, or just have a question about a DNAi Hub product? Reach out — a real person will get back to you.
Email us
hello@scoocs.coWe usually reply within 1–2 business days (Mon–Fri).
How course access works
When you buy ChatGPT for Everyday Life, checkout is handled by Stripe. Right after your payment clears, you receive an email with access to the course, which is hosted on Thinkific. Use that email to log in and start any time — the course is self-paced, and you keep access to it. If the email hasn't arrived, check your spam folder first, then email us.
Quick answers
I paid but didn't get course access+
First, check the spam/promotions folder for an email from Thinkific or DNAi Hub, using the exact address you entered at checkout. Still nothing? Email hello@scoocs.co with the address you used and we'll get your access sorted quickly.
Can I get a refund?+
The course has a 30-day money-back guarantee. Personalized readings are generated on demand and are non-refundable once generated (except where we failed to deliver). Full details are in our Refund Policy.
How do I manage or cancel my Astra+ subscription?+
Astra+ is billed through Stripe, and you can cancel anytime from the Stripe customer portal — cancellation stops future renewals, and you keep access until the end of the current billing period. Need the portal link or a hand? Email hello@scoocs.co.
How do I update or delete my data?+
Email hello@scoocs.co and we'll help you access, correct, or delete your personal data. See our Privacy Policy for your full rights.
Good to know
For the terms of your purchase, see our Terms & Conditions; for refunds, our Refund Policy. Prefer to browse everything DNAi Hub makes? Head to All products.