Refund Policy

Last updated: 2026-07-31

We want you to be happy with what you buy. This policy explains when a refund is available for each DNAi Hub product. It forms part of our Terms & Conditions and does not affect any mandatory rights you have as a consumer under EU law.

Course — "ChatGPT for Everyday Life"

The course comes with a 30-day money-back guarantee. If you're not satisfied, email hello@scoocs.co within 30 days of your purchase and we'll refund you. We may ask a quick question to understand what didn't work, but you don't need to justify your request.

Personalized digital readings & reports

This covers our personalized, AI-generated products such as Astra birth-chart readings and Astra compatibility readings. Because each one is personalized and generated/delivered immediately after purchase, when you buy you expressly request immediate performance and acknowledge that you lose the EU 14-day right of withdrawal once generation begins.

For that reason, personalized readings are non-refundable once generated — except where the law requires otherwise, or where we failed to deliver your reading due to a technical fault on our side. If something went wrong on our end, contact us and we'll re-deliver it or refund you.

Astra+ subscription

You can cancel Astra+ anytime through the Stripe customer portal. Cancellation stops all future renewals. The current billing period is not pro-rated or refunded — you keep access until the end of the period you've already paid for.

Entertainment disclaimer

Our astrology and AI readings are provided for entertainment and self-reflection. Dissatisfaction with the perceived "accuracy", tone, or content of a reading is a matter of subjective interpretation, not a product defect, and is not grounds for a refund.

How refunds are processed

Approved refunds are issued to your original payment method via Stripe. Depending on your bank or card provider, it may take up to 20 business days for the refund to appear on your statement.

Fair use & anti-abuse

These guarantees are offered in good faith. Repeated refund abuse, or fraudulent chargebacks, may result in a refund being refused and in restriction of future access to our products. If you have a genuine problem, always contact us first — a chargeback is slower for everyone and we can usually fix things directly.

How to request a refund

Email hello@scoocs.co from the address you used at checkout, and tell us which product you bought and, if you have it, your order reference. We'll take it from there.